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2791 Gold Coast Hwy Tenancy 1
Reviews and Ratings
Reviews from guests about their experience.
78%
loved their spa retreat and can’t wait to return.
7.8/10
Very good
Rooms
6.2
Location
8.0
Service
6.3
Dining
6.4
Guest reviews
7.8/10
based on 5 reviews
7.5
7.5/10 based on 630 reviews
Juliet
United Kingdom,
March
2025
7.0/10
I had a mixed experience during my stay at The Penthouses Apartments. On the positive side, the ocean view from my balcony was amazing, and the location was great for exploring the area. However, I faced several issues such as construction noise, an uncomfortable toilet, and unexpected charges that left a sour taste in my mouth.
Rooms
7.0
The room was spacious and generally clean. However, one of the toilet seats was badly cracked, making it uncomfortable to use.
Service
8.0
The management was friendly and responded quickly to requests for additional pillows and a hair dryer, which was missing initially.
Location
8.0
The location was excellent, just a short walk to Surfers Paradise and public transport, but we had to travel daily for the carnival due to a location change.
Dining
5.0
I didn't dine at the hotel, but the area had plenty of options nearby.
Facilities
6.0
The amenities like the pool were affected by construction, limiting access during the day, which was disappointing.
Alex
United Kingdom,
February
2025
5.4/10
I enjoyed the spaciousness of the apartment and the amazing ocean views. though there were several maintenance concerns that impacted my stay. The location was fantastic, right on the beachfront, but some facilities were not available during my visit, which was disappointing.
Rooms
7.0
The three-bedroom apartment was very spacious and well-equipped. however, the doors in the bedrooms and bathrooms didn't lock properly, which was a concern. I also found the cleanliness to be just average, with some grit on the sheets.
Service
Location
8.0
The beachfront location was very nice and provided easy access to the beach. but it was a bit of a walk to nearby cafes or stores. I loved how relaxing it felt, right between Surfers Paradise and Broadbeach.
Dining
6.0
Dining options were limited, and I didn't find many nearby places. although having a kitchen allowed me to prepare meals, which was a plus.
Facilities
5.0
I appreciated having pool facilities, but unfortunately, the pool was closed during the day, and the entertainment room was not accessible. making it challenging to enjoy those amenities.
Wally
United Kingdom,
October
2024
7.2/10
My stay at The Penthouses Apartments had its highs and lows. The views from my apartment were absolutely amazing, showcasing both the beach and city skyline. However, I was disappointed by the cleanliness and overall condition of the apartment, which felt worn out and in need of an upgrade. The location is fantastic for beach access, but the maintenance issues really overshadowed my experience.
Rooms
5.0
The apartment had stunning views and was spacious, but cleanliness was a major issue. Everything felt dusty and worn out, which really affected my comfort during the stay.
Service
6.0
I found the staff polite, but they seemed overwhelmed when I voiced my concerns. They offered little assistance beyond acknowledging the issues I faced.
Location
8.0
Directly on the beach, which was a huge plus! However, getting to nearby cafes or shops required quite a walk, which could be inconvenient at times.
Dining
7.0
I didn’t dine in, but I loved the proximity to fresh homemade desserts from nearby spots which added a sweet touch.
Facilities
5.0
Amenities were basic, and some expected facilities seemed limited during my stay. The pool and tennis court were under maintenance, which was disappointing.
Christina
United Kingdom,
October
2024
5.0/10
I enjoyed the stunning ocean views and the spaciousness of the apartment, but the maintenance issues and cleanliness left much to be desired. I had to deal with cockroaches during my stay and some basic amenities were lacking. Overall, it felt like the hotel needed a good update and thorough cleaning.
Rooms
5.0
The apartment offered amazing views, but the cleanliness was unacceptable, with dirty skirting boards and outdated furniture. I faced issues with broken items and minimal supply of towels.
Service
5.0
The staff were friendly and accommodating when I asked for extra pillows and laundry supplies. However, their response to the pest issue was unsatisfactory, as I had to handle the cockroach problem myself initially.
Location
8.0
The location was fantastic, right by the beach, making it perfect for family outings. It was also conveniently close to local attractions, which made our travel plans easier.
Dining
7.0
While I didn't experience any specific dining here, the options nearby were quite good with delicious dishes available within walking distance.
Facilities
5.0
Facilities like the pool and spa were okay, but the overall upkeep could use improvement. The pool wasn't heated, and various amenities were broken or poorly maintained.
Hugh
United Kingdom,
October
2024
5.4/10
I had a mixed experience at The Penthouses Apartments. The location was fab, right on the beachfront, and I appreciated the spacious room with a beautiful view. However, the construction noise was a major downer, and there were some maintenance issues in the apartment that need attention.
Rooms
7.0
The room was spacious and offered a beautiful sea view, though the maintenance could use some improvement, especially with the cracked toilet seat and malfunctioning dryer.
Service
6.0
The staff I interacted with were polite and accommodating, which I appreciated, but it was disappointing that there were charges for additional towels during my stay.
Location
8.0
The location was perfect, just a step away from the beach, making it easy to enjoy the sun and sand. It's a bit of a trek to Broadbeach or Surfers Paradise, but I didn’t mind the walk.
Dining
7.0
I didn’t dine in too much, but I enjoyed the availability of fresh salads and some nearby options.
Facilities
5.0
The facilities were decent, but I encountered some issues with maintenance, and the construction reduced pool access.
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